Shipping and Returns

SHIPPING

Once the order is placed it takes one to three days to make the package ready. Shipping time by the carrier is calculated at checkout.

 

RETURN POLICY

In the event you are not satisfied with your purchase, you may return it to us for an exchange or refund within 7 days of the purchase date. All items you return must be in new and unused condition in the original box.

To return an item, please email customer service at info@thegoldendesert.store

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

To obtain a refunds, we will inspect the condition of your item upon it's receipt by us to make sure it checks all requirement mentioned above. After our approval of the requested refund, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

It is our goal to provide excellent customer service. If you receive damaged items, please contact us at the customer service email below to arrange a refund or exchange.        

If you have any questions please contact us via email at info@thegoldendesert.store